Refund policy

We have a 30-day return policy on non-customized/non-personalized items only, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that it is up to the customer to confirm that all of the details on their personalized/engraved items are correct when placing your order. We cannot accept returns due to improperly entered details. However, if an honest mistake has been made on our part then please contact us and we will make it right.

To start a return, you can contact us at snrlaserinfo@gmail.com Please note that returns will need to be sent to the following address: 2605 Tuna Cir Texas City, TX 77591

If your return is accepted, we’ll send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at snrlaserinfo@gmail.com 

Exceptions / non-returnable items
Personalized or custom-engraved items cannot be returned unless they are defective. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Unfortunately, we cannotaccept exchanges for personalized/engraved items unless they are defective.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at snrlaserinfo@gmail.com